Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ana Meza

Ana Meza

I Consider My Self As Motivated Customer Support Professional With A Proven Track Record Of Delivering Exceptional Service And Resolving Issues Efficiently. Strong Problem-solving And Communication Skills, Committed To Enhancing Customer Satisfaction And Supporting Team Success.
San Pedro Sula,CR

Summary

Dynamic bilingual professional with a proven track record at Alorica, excelling in customer service and communication. Skilled in resolving complex issues and enhancing client satisfaction. Proficient in computer systems and Excel, demonstrating strong organizational and time management abilities. Committed to fostering effective communication across diverse environments.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Care Specialist

Alorica
San Pedro Sula , CR
07.2023 - 03.2025
  • Provide customer support assistance for DirecTV, handling inbound calls related to troubleshooting the customer's services.
  • Help process payments for the customer's TV services.
  • Resolve issues with errors in their service, and make sure to provide them with the proper service.
  • Work with restaurants, bars, and also hotel TV services.

Spanish Interpreter

Levanter
San Pedro Sula , CR
09.2022 - 03.2023
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Maintained message content, tone, and emotion as closely as possible.
  • Help communication between a doctor and a patient, and between a court law visit and the customer.

Education

High School Diploma -

The Lighthouse Christina Bilingual School
La Ceiba
06-2019

Skills

  • Bilingual

  • Communication

  • Organization

  • Computer systems

  • Excel

  • Customer service excellence

  • Time management

Timeline

Customer Care Specialist

Alorica
07.2023 - 03.2025

Spanish Interpreter

Levanter
09.2022 - 03.2023

High School Diploma -

The Lighthouse Christina Bilingual School

Similar Profiles

CREATE PROFILE
Ana Meza I Consider My Self As Motivated Customer Support Professional With A Proven Track Record Of Delivering Exceptional Service And Resolving Issues Efficiently. Strong Problem-solving And Communication Skills, Committed To Enhancing Customer Satisfaction And Supporting Team Success.