Ana Chinchilla
San Pedro Sula,Honduras
Summary
Results-driven Office Operations Manager with a proven track record in office openings and operational excellence. Initiated career as an HR Coordinator at Altia Business Park, overseeing human resources functions for a real estate park in San Pedro Sula. Demonstrated adaptability by transitioning to Relay Human Cloud, a Dallas-based startup, where I currently spearhead the Honduras Operations, showcasing leadership, strategic planning, and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Honduras Operations Manager
Relay Human Cloud
San Pedro Sula, Honduras
04.2023 - Current
- Spearheaded the successful establishment and launch of the San Pedro Sula office, overseeing all aspects of the setup process, including infrastructure, technology, and workspace design.
- Led the recruitment process, hiring and onboarding a high-performing team, ensuring alignment with company culture and objectives.
- Established and maintained effective communication channels between the Honduras office and the headquarters in Dallas, fostering collaboration and information flow.
- Managed payroll processes, ensuring accuracy and compliance with local regulations.
- Provided effective leadership, fostering a positive work environment, and ensuring successful task delegation.
People and Culture Coordinator
Relay Human Cloud
Roatan, Bay Islands, Honduras
03.2021 - 04.2023
- Manage leaves of absence, administering the benefits program and investigating and addressing employee concerns and complaints in a timely, professional manner.
- First point of contact for all HR related information, issues, concerns.
- Drive our recruitment process by preparing job descriptions, advertising roles, scheduling interviews, communicating with applicants and supporting hiring managers in assessing applicants.
- Deliver the day to day HR activities including onboarding, contracting and other documentation involved in setting up new staff.
- Key Achievements: Hired as the company's first human resources professional to manage recruitment and staffing for LATAM operations
- Helped to build company into a full-scale operation with 50+ employees within a year and a half, in Roatan.
- Created and implemented hiring policies, procedures, and systems to support company's long-term growth and expansion.
Career Advisor
Elevate
San Pedro Sula, Honduras
12.2022 - 11.2023
- Elevate is a learning & training platform dedicated to transform talent in the region and generate digital employment for everyone
- Elevate has a variety of content divided in four modules, that prepares people on how to find a remote job.
- As a Career Advisor, assessing personal characteristics, skills and interests via individual interviews and/or group work were part of my responsibilities.
- Provided appropriate help and advice on CVs, applications and interview techniques.
Human Resources Coordinator
Altia Smart City
San Pedro Sula, Honduras
05.2018 - 03.2021
- Onboarded new employees and created orientation programs to help them acclimate to the company culture.
- Employee relations, engagement, attendance/ wellbeing and performance.
- Responsible for the implementation of strategic people projects and activities.
- Designed and launched HR practices and activities working with relevant People Team specialists.
- Solved business challenges by participating in HR projects and cross-functional team initiatives.
- Maintained secure and accurate records of staff-related data such as payroll, turnover rates, and leaves in the database to ensure all employment requirements were met.
- Key achievements: Processed payroll for more than 150 company employees with 100% error-free accuracy and on time.
- Led Social Responsibility Committee in 2019.
Recruiter
Altia Smart City
San Pedro Sula, Honduras
11.2017 - 05.2018
- Partnered with hiring managers to determine staffing needs.
- Screened resumes and qualified potential candidates. - Performed reference and background checks.
- Made recommendations to company hiring managers.
- Conducted interviews using various reliable recruiting and selection tools to filter candidates.
- Key Achievement: Hired 30+ candidates monthly for Altia Smart City clients and in house.
Education
Master's degree - Project Management
EAE Business School
07.2024
Bachelor's degree - Human Resources Management and Services
CEUTEC
06.2022
Skills
- Recruiting
- Internal Communications
- Contract Negotiations
- Operations Management
- Team Supervision
- Staff Hiring
- Onboarding and Orientation
- Operations understanding
Certification
EFSET English Certificate, C1 Advanced
Languages
- English, Professional Working
- Spanish, Native or Bilingual
Languages
Spanish
First Language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Honduras Operations Manager
Relay Human Cloud
04.2023 - Current
Career Advisor
Elevate
12.2022 - 11.2023
People and Culture Coordinator
Relay Human Cloud
03.2021 - 04.2023
Human Resources Coordinator
Altia Smart City
05.2018 - 03.2021
Recruiter
Altia Smart City
11.2017 - 05.2018
Master's degree - Project Management
EAE Business School
Bachelor's degree - Human Resources Management and Services
CEUTEC
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