Overview
Work History
Education
Skills
Languages
References
Software
Timeline
Generic
Amy Sue Yem Montoya Guzmán

Amy Sue Yem Montoya Guzmán

Marketing Student
Tegucigalpa

Overview

5
5
years of professional experience
21
21
years of post-secondary education

Work History

Virtual Assistant

Eleos
10.2022 - Current
  • Monitored emails, organized inbox, and prioritized messages for medical providers
  • Set up medical appointments for patients
  • Elevated client experience by providing timely customer support via live chat platforms.
  • Coordinate medical documents for patients

Customer Service Representative

Partner Hero
06.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided assistance via phone and submitted work orders requests

Customer Care Representative

StarTek
04.2019 - 04.2022
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided Customer services through Phone, chat and email, helping customers solve their inquiries with troubleshooting and problem solving sills
  • Training mentor/Support for new hires orientation throughout very firsts weeks
  • Maintained a high level of product knowledge to provide accurate information and support to customers

Education

High School Diploma -

Eagle Wings School
Tegucigalpa, Honduras
01.2004 - 05.2017

Current marketing student - undefined

Ceutec
Tegucigalpa, Honduras
01.2017 - Current

Skills

    Translations from Spanish to English and vice versa

    Teaching the English language to children in primary and secondary stages

    Trained to prepare jobs and reports with Microsoft Office

    Excellent communication skills

    Creative and problem solver

    Customer services

    Retail operation

    Analytical thinking

    File Organization

    Calendar Management

    Online Marketing

    Multitasking

Languages

Español
English

References

Gary Montoya, Regional Supervisor, 3287-2151, garymontoya18@yahoo.com, SanRafael

Software

Microsoft office

Timeline

Virtual Assistant

Eleos
10.2022 - Current

Customer Service Representative

Partner Hero
06.2022 - 10.2022

Customer Care Representative

StarTek
04.2019 - 04.2022

Current marketing student - undefined

Ceutec
01.2017 - Current

High School Diploma -

Eagle Wings School
01.2004 - 05.2017

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Amy Sue Yem Montoya GuzmánMarketing Student