Amelia Sierra

• Enhanced students'' language proficiency by utilizing diverse virtual teaching methods and materials.
• Increased student confidence through regular feedback and personalized instruction.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the learning community.

• Xfinity LOB 3p
• Top Performer in first production quarter
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

• Analyzed program needs by actively listening to students, staff, administrators, and community members
• Designed and implemented a sustainable bilingual education model for ADJ based on the critical analysis of the previous program
• Managed yearly recruitment efforts through fundraising, maintaining donor and past volunteer relationships, and social media campaigns
• Coordinated collaborative meetings and vision-casting between US-based board and Honduran leadership, acting as a bilingual liaison
• Developed and trained employees in trauma-informed practices in teacher-student relationships as well as within leadership and staff
• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
• Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.

• Lead teacher for Kindergarten and 2nd Grade
• Empathized with teacher concerns and provided solutions quickly
• Built genuine connections and partnerships with internal teaching staff and the external educational community
• Cultivated a stronger teaching practice in staff through consistently designing and providing Professional Development opportunities alongside IA's from BECA partner schools
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Beginner French and Political Science

• Study Abroad: ISA

Double concentration in International Studies and General Psychology