Summary
Overview
Work History
Education
Skills
Timeline
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Allison Andino

Allison Andino

Hospitality And Tourism Management
Tegucigalpa,FM

Summary

Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

History of planning highly successful menus, events and food service plans to handle all needs. Diligent and attentive with skills in inventory purchasing, entertainment development and team leadership. Hands-on and motivational activity and personnel supervisor.

Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Senior Hospitality Coordinator

ONE WORLD SURGERY
06.2022 - Current
  • Managed room inventory effectively to maximize occupancy rates and revenue generation.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Reduced expenses by reviewing vendor relationships, sourcing new suppliers, and negotiating favorable and fair contracts.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Prioritized safety protocols by conducting routine emergency drills for staff members and updating safety guidelines as necessary.
  • Supervised team of 10 agents and helped to resolve issues arising during shifts.
  • Contributed to a welcoming atmosphere within the establishment by upholding high standards of professionalism while interacting with both guests and colleagues.
  • Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
  • Fostered safe lodging environment with reliable and effective security services.
  • Maintained exacting standards of quality and performance.
  • Developed marketing initiatives that attracted new clientele and boosted repeat business from existing customers.
  • Maintained high levels of cleanliness and organization throughout the property, contributing to positive guest reviews.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Coordinated special events, ensuring seamless execution and memorable occasions for guests.

Hospitality Assistant

ONE WORLD SURGERY
09.2021 - 06.2022
  • Cut beverage costs 30% by effectively recommending inventory levels and cost-saving actions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported marketing initiatives by assisting in the creation of promotional materials highlighting hotel amenities and services.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
  • Developed strong relationships with vendors to secure competitive pricing on products and services used within the hotel.

Customer Service Representative

STARTEK HONDURAS
07.2018 - 06.2019
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Cross-trained and provided backup support for organizational leadership.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new personnel regarding company operations, policies and services.

Education

MBA - Human Resources Management

TECH
05.2001 -

Associate of Applied Science - Hospitality And Turism

UNITEC
Tegucigalpa, Honduras
05.2001 -

High School Diploma -

CEAD CRISTIAN SCHOOL
Tegucigalpa, Honduras
05.2001 -

Skills

Reservations Management

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Timeline

Senior Hospitality Coordinator

ONE WORLD SURGERY
06.2022 - Current

Hospitality Assistant

ONE WORLD SURGERY
09.2021 - 06.2022

Customer Service Representative

STARTEK HONDURAS
07.2018 - 06.2019

MBA - Human Resources Management

TECH
05.2001 -

Associate of Applied Science - Hospitality And Turism

UNITEC
05.2001 -

High School Diploma -

CEAD CRISTIAN SCHOOL
05.2001 -

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