Google Suite
Allan Nick Doblado
Strategic Workplace & Talent Management Leader
San Pedro Sula
Summary
Dynamic manager with a proven track record in team leadership, strategic planning, and organizational excellence. Expertise in empowering employees to take ownership of daily operations while consistently meeting and exceeding customer expectations. Recognized for exceptional management skills and a results-oriented approach that drives team performance and fosters professional growth. Committed to cultivating a collaborative work environment that enhances productivity and achieves organizational goals.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Workplace Manager
PartnerHero, Honduras
05.2022 - 08.2025
- Oversaw daily operations of the office to ensure a safe, productive, and positive environment for 1300+ employees in our two main offices in Honduras: SPS & TGU.
- Led workplace initiatives to enhance employee engagement, comfort, and productivity.
- Coordinated big team events (300+ attendees) and conferences with travelers and attendees from multiple locations, complying with all needed budget requirements and meeting all safety and security protocols.
- Coordinated workspace redesigns and renovations to optimize space utilization and accommodate company growth and needs meeting budget requirements.
- Managed onboarding logistics for new hires, including workplace allocation, equipment setup, and access provisioning.
- Developed and maintained emergency procedures, including evacuation plans and disaster response strategies (BDCR).
- Collaborated with HR and IT teams to streamline onboarding and offboarding processes from a facilities perspective minimizing risks and negative impacts that could occur.
- Coordinated and developed sustainable hybrid and remote work arrangements/policies, ensuring seamless transitions and consistent workplace experience.
- Developed and implemented operational strategies to enhance workplace efficiency, resulting in improved team productivity and morale.
- Led cross-functional teams in optimizing workspace layouts, fostering collaboration and maximizing resource utilization across departments.
- Spearheaded initiatives to improve workplace safety and compliance, reducing incident rates and ensuring adherence to regulatory standards.
Global Talent Management Lead & Recruiter
PartnerHero, Honduras
San Pedro Sula, Departamento de Cortes
05.2018 - 05.2022
- Led end-to-end global recruitment efforts, successfully filling 150+ positions across multiple regions (APAC, EMEA, North, Central and South America) within tight timelines.
- Developed and executed innovative sourcing strategies, resulting in a 55% increase in qualified candidate pipeline globally.
- Managed a team of recruiters and coordinators across different time zones (PHL, BR, ROM, HN, US) fostering collaboration and consistent hiring standards.
- Implemented employer branding initiatives to attract top talent worldwide, increasing applicant quality and diversity.
- Implemented and oversaw 3 different ATS tool launches.
- Established partnerships with local and international universities, coding bootcamp, and industry organizations to expand talent sourcing channels.
- Conducted data analysis on hiring metrics, providing actionable insights to senior leadership and improving recruitment KPIs.
- Ensured compliance with regional employment laws and visa requirements across multiple countries.
- Led interview and assessment processes for senior leadership roles, maintaining high standards for selection.
- Developed and implemented global talent acquisition strategies, enhancing recruitment efficiency and aligning with organizational goals.
- Streamlined recruitment processes using advanced applicant tracking systems, resulting in reduced time-to-fill for critical roles.
- Spearheaded diversity and inclusion initiatives, fostering a more equitable workplace and enriching the company culture.
HR Representative
PartnerHero, Honduras
06.2017 - 04.2018
- Developed and implemented employee engagement initiatives, resulting in improved team morale and an increase in employee satisfaction scores.
- Facilitated new employee orientation and training programs, ensuring smooth onboarding and integration into company culture.
- Addressed employee relations issues promptly, resolving conflicts and maintaining a positive workplace environment.
- Assisted with benefits, payroll, and HR documentation in compliance with local legal and company policies.
- Ensured compliance with local labor laws and industry regulations, reducing potential legal risks.
- Conducted exit interviews to gather feedback and implement improvements in HR processes.
- Collaborated with management to design policies and procedures that foster diversity, equity, and inclusion.
Program Manager
PartnerHero, Honduras
04.2015 - 05.2017
- Successfully managed multiple client programs, delivering projects on time, within scope, and budget.
- Managed a team of 30+ customer service agents and quality analysts across multiple locations such as: Philippines, Honduras and Europe.
- Managed stakeholder communication, providing regular updates and strategic insights, fostering strong client relationships.
- Utilized project management tools such as Jira, Asana, Trello and Monday.com to track progress, mitigate risks, and ensure adherence to deadlines.
- Mentored and developed team members, supporting their growth and enhancing team performance.
- Monitored key performance indicators (KPIs) to drive program success and report progress to executive leadership.
Team Leader
PartnerHero, Honduras
08.2014 - 04.2015
- Lead a team of +15 customer support representatives, enhancing team productivity and service quality.
- Utilized CRM and ticketing tools (Zendesk, Salesforce, Help Desk) to monitor team performance and ensure adherence to service level agreements (SLAs).
- Mentored new team members, accelerating onboarding and ensuring consistent service delivery.
- Developed and maintained performance metrics, driving continuous improvement initiatives.
- Fostered a positive and collaborative team environment, leading to high employee engagement scores.
- Streamlined workflows and processes, resulting in increased efficiency and reduced operational costs.
Customer Support Specialist
PartnerHero, Honduras
05.2014 - 08.2014
- Delivered high-end customer support services for different startups vendors in the tech, educational, real-estate fields.
- Top Performer in both CSAT and Response Times.
Quality Assurance Analyst
ZeroVariance, Honduras
07.2011 - 09.2013
- Drove high quality results through efficient QA for different BPO’s around the world in order to ensure compliance with processes and KPI achievements.
Credit Analyst and Customer Support
Banco Ficohsa, Honduras
02.2009 - 06.2011
- Provided high quality customer support services and credit analysis for one of Honduras’ biggest national banks.
Education
Bachelor - Business Administration
Universidad Catolica de Honduras
Honduras01.2013
Highschool -
Educación Cristiana Sampedrana
Honduras01.2005
Skills
- Team Leadership & Development
- Decision Making
- Problem-Solving
- Critical-Thinking
- Regulatory compliance
- Risk management
- Employee onboarding
- Compliance management
- ATS implementation
- Process optimization
- Global recruitment
- Talent sourcing
Recent Highlights
- ISO27001 Responsible for guiding and leading audit calls successfully for 4 consecutive years
- Risk Management Conducted risk assessments and created strategies to protect against theft, vandalism, terrorism, security breaches, and any other potential threat to a work-site
- Safety & Security Guided our team to accomplish local contingency plan certifications from Honduras Fire Department.
BDCR Compliance
Assisted with BDCR compliance achievements and lead audits to ensure yearly certification of such measures.
Software
Asana, Mondaycom, Trello
CRMs (Zendesk, HelpDesk)
Applicant Tracking Systems (BreezyHr, JazzHR, Workable)
Communication Tools (Slack, Zoom, Google Meetings)
Timeline
Workplace Manager
PartnerHero, Honduras
05.2022 - 08.2025
Global Talent Management Lead & Recruiter
PartnerHero, Honduras
05.2018 - 05.2022
HR Representative
PartnerHero, Honduras
06.2017 - 04.2018
Program Manager
PartnerHero, Honduras
04.2015 - 05.2017
Team Leader
PartnerHero, Honduras
08.2014 - 04.2015
Customer Support Specialist
PartnerHero, Honduras
05.2014 - 08.2014
Quality Assurance Analyst
ZeroVariance, Honduras
07.2011 - 09.2013
Credit Analyst and Customer Support
Banco Ficohsa, Honduras
02.2009 - 06.2011
Bachelor - Business Administration
Universidad Catolica de Honduras
Highschool -
Educación Cristiana Sampedrana