ALICIA GARCIA
PUERTO CORTES
Summary
Bilingual technical support professional with strong track record in troubleshooting, customer service, and technology solutions. Adept at working in team environments, adapting to changing needs, and delivering reliable results. Skilled in diagnosing technical issues, providing effective solutions, and communicating clearly with diverse clientele. Known for dependability, flexibility, and results-driven approach
Overview
11
11
years of professional experience
Work History
Billing Assistant
JOB DUCK
07.2023 - 03.2025
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
Case Management Coordinator
LAW OFFICE OF JUSTIN TULLIUS, PLLC
06.2023 - 01.2025
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
Billing Specialist
Law Offices of Carlos Delgado
03.2022 - 05.2023
- Responded to inquiries from callers seeking information
- Produced and mailed invoices, payment reminders and financial notices
- Received, sorted, and distributed incoming mail
- Contacted customers and third-party payers to pursue payments
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
Rental Property Manager
AIRBNB
10.2018 - 02.2023
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Increased renting rates by 75%
Customer Service Agent
Alorica
01.2017 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
Customer Service Agent
Convergys
08.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Communicated with clients regarding account services, statements, and balances
Customer Service Representative
Ficohsa Bank
07.2014 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
Education
No Degree - Architecture
USAP
San Pedro Sula, CRNo Degree - Interior Design
Ceutec
San Pedro Sula, CR07.2025
High School Diploma -
Nashville School
Tegucigalpa, FM06.2012
Skills
- Technical troubleshooting
- Billing resolution
- System accuracy
- Invoice verification
- Data analysis
- Customer education
- Problem solving
- Communication skills
- Team collaboration
- Attention to detail
- Active listening
- Time management
Additional Information
Completed EFSET English test obtaining as a result C2 Proficient Level.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Billing Assistant
JOB DUCK
07.2023 - 03.2025
Case Management Coordinator
LAW OFFICE OF JUSTIN TULLIUS, PLLC
06.2023 - 01.2025
Billing Specialist
Law Offices of Carlos Delgado
03.2022 - 05.2023
Rental Property Manager
AIRBNB
10.2018 - 02.2023
Customer Service Agent
Alorica
01.2017 - 06.2017
Customer Service Agent
Convergys
08.2016 - 01.2017
Customer Service Representative
Ficohsa Bank
07.2014 - 08.2015
No Degree - Interior Design
Ceutec
High School Diploma -
Nashville School
No Degree - Architecture
USAP
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