Alfredo Guevara

Dynamic and goal-oriented professional with extensive experience at Alorica, excelling in customer retention and collection strategies. Demonstrated patience and persistence in resolving complex issues, enhancing customer satisfaction. Proficient in skip tracing and payment agreements, consistently achieving positive outcomes in high-pressure environments.

Professional in collections industry with keen focus on delivering results. Proven track record in managing customer accounts, addressing queries, and resolving issues efficiently. Known for collaborative teamwork and adaptability to changing demands, ensuring customer satisfaction. Skilled in negotiation and conflict resolution, with reliable and flexible approach to work.

Knowledgeable Customer Sales/Retention Specialist with solid background in customer service and collections. Successfully managed customer accounts, resolving disputes and ensuring timely payments. Demonstrated strong communication and problem-solving skills to enhance customer relations.