Alex Valdez
Tegucigalpa
Summary
I have a diverse background in both education and professional experience. I hold a strong foundation in engineering and mathematics, complemented by extensive experience in teaching languages, physics, and mathematics in English and French. I’ve worked in various industries, including customer service, hospitality, and education, where I developed skills in problem-solving, communication, and adaptability. Additionally, I have certifications in French (DELF B2), advanced proficiency in English (C1) and Spanish as mother tongue, which I’ve applied as a trilingual interpreter and instructor. My varied experiences have equipped me with a unique perspective and a versatile skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mathematics Teacher
LINCOLN SCHOOL AND INSTITUTE
01.2023 - 11.2024
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills of children.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Attended teacher conferences and workshops to stay abreast of new developments in math education.
Online English Teacher
IHCI - ENGLISH LANGUAGE CENTER (ELC)
01.2022 - Current
- Worked with students between ages 18 and +60 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Designed engaging lesson plans based on individual student needs to maximize academic success and personal growth.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Incorporated diverse teaching strategies to accommodate various learning styles and engage all students in the material effectively.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
Call Center Team Lead
24-7 INTOUCH // AIRBNB FRENCH ACCOUNT
01.2022 - 12.2023
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
- Generated reports detailing metrics such as call times and satisfaction ratings.
Certified Medical Interpreter
GRUPO LEVANTER // TRANSPERFECT
01.2023 - 07.2023
- Demonstrated flexibility in adapting to changing schedules or last-minute requests for interpretation services without compromising quality of care provided to patients.
- Facilitated patient consent processes, ensuring full comprehension of risks, benefits, and alternatives to treatments.
- Collaborated with multidisciplinary healthcare teams to provide seamless interpretation services during team meetings and case conferences.
- Developed strong working relationships with hospital staff members through consistent reliability and excellent communication skills.
- Navigated challenging situations involving emotional or distressed patients with professionalism, compassion, and cultural sensitivity.
- Assisted non-English speaking families in navigating complex healthcare systems by providing interpretation support during hospital admissions and discharge processes.
- Maintained up-to-date professional certification through continuous learning and participation in relevant training programs or workshops.
Receptionist Administrator
HOTEL CLARION REAL TEGUCIGALPA
01.2019 - 05.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Education
Industrial Electrical Engineer - Electrical Engineering
UNAH - Universidad Nacional Autónoma De Honduras
Tegucigalpa, Honduras10-2022
Associate of Science - Higher Education Pedagogical Training
UPNFM - Universidad Pedagógica Nacional Francisco
Tegucigalpa, HondurasHigh School Diploma -
Shadai School
Tegucigalpa, Honduras11-2014
Skills
- Quality assurance
- Call monitoring
- Coaching and mentoring
- Customer service focus
- Advanced Math Knowledge
- Schedule coordination
- Technical support
- Fluency in English
Certification
- English and French as a Foreign Language (C1 / DELF B2).
- Certification in Microsoft Word and Excel.
- Certified Customer Service Professional.
- Advanced Excel and Analytics, Essential Skills for Today's Workplace– LinkedIn Learning.
- Easy handling of new technologies.
Languages
Spanish
Native language
English
Proficient
C2
French
Advanced
C1
German
Beginner
A1
Timeline
Mathematics Teacher
LINCOLN SCHOOL AND INSTITUTE
01.2023 - 11.2024
Certified Medical Interpreter
GRUPO LEVANTER // TRANSPERFECT
01.2023 - 07.2023
Online English Teacher
IHCI - ENGLISH LANGUAGE CENTER (ELC)
01.2022 - Current
Call Center Team Lead
24-7 INTOUCH // AIRBNB FRENCH ACCOUNT
01.2022 - 12.2023
Receptionist Administrator
HOTEL CLARION REAL TEGUCIGALPA
01.2019 - 05.2020
Industrial Electrical Engineer - Electrical Engineering
UNAH - Universidad Nacional Autónoma De Honduras
Associate of Science - Higher Education Pedagogical Training
UPNFM - Universidad Pedagógica Nacional Francisco
High School Diploma -
Shadai School
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