Alejandro Ramírez
Ingeniero En Computacion
Tegucigalpa,Francisco Morazán
Summary
Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Associate
UNHCR
06.2023 - Current
- Responsible for Network Management for the 5 offices nationwide (Country Office in Tegucigalpa, Field Office San Pedro Sula, Field Units: Choluteca, Ocotepeque, Tegucigalpa).
- Helpdesk to the 103 officials nationwide
- Management and maintenance of Cisco Network Equipment (Routers, Switches, APN, IP Telephony, Video Conference Equipment, VHF)
- Management and maintenance of printing equipment
- Purchasing processes for IT equipment and IT services
- Asset Control in IT Equipment Inventory
- Collaborated with multi-functional teams to develop IT solutions for business needs.
- Installed and configured operating systems and applications.
IT Assistant
UNHCR
11.2020 - 05.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
Data Informatics Director
Global Brigades INC,Formerly Asociacion Brigadas
09.2017 - 09.2020
- Creation and design of patient records for medical brigades and telebrigades in OpenMRS (Medical Record System) for countries part of the Organization (Honduras, Nicaragua, Ghana, Panama, Greece).
- Supervision and coordination of Program Leads in each country
- Creation of reporting tools and templates .
- Optimized staff performance and use of system by designing comprehensive training programs tailored to specific needs.
- On site visit to medical brigades on the field in rural Honduras to verify data input and software system.
Data Informatics Program Lead
Asociacion Global Brigadas De Honduras
10.2013 - 01.2017
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Adapted daily routines to accommodate the varying needs and abilities of users, ensuring a positive outcomes when any issues came up.
- Creation and design of patient records for medical brigades in OpenMRS (Medical Record System)
- Help Desk and Support for all colleagues in the Honduras Office. (35 users)
- Reporting and Data Analysis.
- Configuration and Maintenance of Servers, Firewall and Networks (LAN, WIFI), Kenwood VHF Handhelds
Translator
Asociacion Global Brigadas De Honduras
05.2013 - 10.2013
- Interpreted conversations between foreign language-speaking volunteers and local community members.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Support Technician
Visual Solutions
05.2011 - 02.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Technical Support Chief
Compured
10.2007 - 12.2008
- Supervision and Organization of Technicians, their visits and the preparation of weekly and monthly activity schedules.
- Personalized service to certain Private Companies and NGOs
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
National Tech Support Technician
Direccion General De Regularizacion Predial
03.2007 - 09.2007
- Technical Support to PATH employees in the different offices, with the responsibilities of maintaining functional computer systems, both in Hardware and Software.
- In addition to the incorporation and creation of users, email accounts and permissions of the Unified Registry System (SINAP/SURE).
Education
Bachelor of Science - Computer Engineering
Universidad Tecnologica De Honduras
Tegucigalpa, Honduras 05.2001 -
Skills
Excellent Communication
Certification
Cybersecurity Analyst
Timeline
IT Associate
UNHCR
06.2023 - Current
Cybersecurity Analyst
02-2023
IT Assistant
UNHCR
11.2020 - 05.2023
Data Informatics Director
Global Brigades INC,Formerly Asociacion Brigadas
09.2017 - 09.2020
Data Informatics Program Lead
Asociacion Global Brigadas De Honduras
10.2013 - 01.2017
Translator
Asociacion Global Brigadas De Honduras
05.2013 - 10.2013
Support Technician
Visual Solutions
05.2011 - 02.2012
Technical Support Chief
Compured
10.2007 - 12.2008
National Tech Support Technician
Direccion General De Regularizacion Predial
03.2007 - 09.2007
Bachelor of Science - Computer Engineering
Universidad Tecnologica De Honduras
05.2001 -
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