Alejandro Lopez
Appointment Setter
Tegucigalpa
Summary
Dynamic professional with a proven track record at PLS Logistics Services, excelling in client account management and relationship building. Achieved top performer status by consistently exceeding sales quotas and fostering trust with key decision-makers. Proficient in CRM software, leveraging consultative selling to drive business growth and enhance customer engagement.
Overview
5
5
years of professional experience
Work History
Clinical Virtual Receptionist
Edutech Loft
01.2026 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Contributed to team efficiency by actively participating in weekly meetings, sharing best practices, and collaborating on process improvements.
Account Executive
PLS Logistics Services
01.2025 - 12.2025
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Signed up over 36 new customers over the course of my employment
- Booked over 60 meetings with prospective and existing clients to better understand their needs and improve the relationship as well as build trus
Sales Agent
TravelPass Group
03.2024 - 08.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales and Retention Agent
Vivint Home Security
03.2023 - 03.2024
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Reached top performer status within 2 months and stayed there until the end of my contract
- Met and exceeded monthly sales goals by over 30-80% month after month
- Developed rapport with clients by understanding their needs and offering tailored solutions.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
Medical Interpreter
Propio Language Services
04.2021 - 07.2022
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
Education
Industrial Engineering - Engineering
05.2001 -
High School Diploma -
05.2001 -
High School Diploma -
05.2001 -
Skills
Client account management
Prospective client outreach
Sales proficiency
Relationship management
Sales quota achievement
Assessing market opportunities for growth
Proficient in CRM software
Proficient in negotiation strategies
Consultative selling approach
Business growth initiatives
Contract negotiation
Customer engagement strategies
Timeline
Clinical Virtual Receptionist - Edutech Loft
01.2026 - Current
Account Executive - PLS Logistics Services
01.2025 - 12.2025
Sales Agent - TravelPass Group
03.2024 - 08.2024
Sales and Retention Agent - Vivint Home Security
03.2023 - 03.2024
Medical Interpreter - Propio Language Services
04.2021 - 07.2022
UNITEC - Industrial Engineering, Engineering
05.2001 -
Instituto Francisco Morazan - High School Diploma,
05.2001 -
Academia Los Pinares - High School Diploma,
05.2001 -