Alejandro Esquivel
Tegucigalpa,FM
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in empathize, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance
Bluefin Bay Resort
06.2024 - 12.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased efficiency by organizing and stacking wood properly for easy access and retrieval.
- Fostered positive relationships with colleagues through open communication and collaboration on various aspects of the job including problem-solving when challenges arose during the course of daily activities involving handling different types of resort duties.
- Inspected spaces to help identify maintenance needs.
Housekeeper
Odyssey Resorts - A Collection Of Minnesota's Finest Resorts
07.2023 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Email Support Representative
Credit Karma
06.2020 - 04.2023
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Kept accurate records of customer support interactions using defined methods and tools.
- Conducted regular follow-ups with customers to confirm resolution of their concerns and promote ongoing satisfaction.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Associate Degree - Gastronomy
Instituto Técnico Centroamericano - ITCA
Santa Tecla, La Libertad, El Salvador12-2014
Skills
- Technical support
- Assertiveness
- Microsoft Excel
- Microsoft Word
- Customer service
- Active listening
- Problem resolution
Certification
- Microsoft Office Specialist (MOS) Certification for Excel and Word 2007
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Maintenance
Bluefin Bay Resort
06.2024 - 12.2024
Housekeeper
Odyssey Resorts - A Collection Of Minnesota's Finest Resorts
07.2023 - 11.2023
Email Support Representative
Credit Karma
06.2020 - 04.2023
- Microsoft Office Specialist (MOS) Certification for Excel and Word 2007
Associate Degree - Gastronomy
Instituto Técnico Centroamericano - ITCA
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