Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Castillo

Alejandro Castillo

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Telemarketer

Allied Global
09.2018 - 11.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Remote Operator

Constructora Santa Cruz
09.2019 - 06.2020
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed quality checks to identify finish discrepancies.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.

Head Waiter /Barista Trainee

LeBlé
02.2021 - 10.2022
  • I handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Call Agent

ResultsCX - Humana
06.2023 - 08.2023
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Bachelor of Science - Science And Letters

Elvel School
Tegucigalpa, Honduras
06.2017

Skills

  • Customer Communications
  • Quality Assurance
  • Problem-Solving Skills
  • Decision Making
  • Analytical Thinking
  • Goal Oriented

Languages

Spanish, English
Native language
Portuguese
Intermediate
B1

Timeline

Call Agent

ResultsCX - Humana
06.2023 - 08.2023

Head Waiter /Barista Trainee

LeBlé
02.2021 - 10.2022

Remote Operator

Constructora Santa Cruz
09.2019 - 06.2020

Telemarketer

Allied Global
09.2018 - 11.2018

Bachelor of Science - Science And Letters

Elvel School

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Alejandro Castillo