Alejandro Castillo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Telemarketer
Allied Global
09.2018 - 11.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Remote Operator
Constructora Santa Cruz
09.2019 - 06.2020
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality checks to identify finish discrepancies.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
Head Waiter /Barista Trainee
LeBlé
02.2021 - 10.2022
- I handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Call Agent
ResultsCX - Humana
06.2023 - 08.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Bachelor of Science - Science And Letters
Elvel School
Tegucigalpa, Honduras06.2017
Skills
- Customer Communications
- Quality Assurance
- Problem-Solving Skills
- Decision Making
- Analytical Thinking
- Goal Oriented
Languages
Spanish, English
Native language
Portuguese
Intermediate
B1
Timeline
Call Agent
ResultsCX - Humana
06.2023 - 08.2023
Head Waiter /Barista Trainee
LeBlé
02.2021 - 10.2022
Remote Operator
Constructora Santa Cruz
09.2019 - 06.2020
Telemarketer
Allied Global
09.2018 - 11.2018
Bachelor of Science - Science And Letters
Elvel School
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