Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Alejandro Castejón

Tegucigalpa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Startek S.A
05.2025 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Representative

Startek S.A
04.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Journalist - Journalism And Mass Communication

Universidad Nacional Autónoma De Honduras
Tegucigalpa, Honduras
12-2025

High School Diploma -

José Cecilio Del Valle
Tegucigalpa, Honduras
12-2014

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Active listening

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Technical Support Representative

Startek S.A
05.2025 - Current

Customer Service Representative

Startek S.A
04.2021 - Current

Journalist - Journalism And Mass Communication

Universidad Nacional Autónoma De Honduras

High School Diploma -

José Cecilio Del Valle

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Alejandro Castejón