Alejandra Maria Ordoñez Delcid
Tegucigalpa
Summary
Results-driven sales and communications professional with a Master’s degree in Digital Marketing and experience in advertising, promotions, public relations, and customer-focused sales. Skilled in managing the full sales cycle, preparing accurate quotations, coordinating promotional campaigns, and leveraging digital marketing strategies to enhance brand visibility. Proven ability to support events, distribute marketing materials, and execute campaigns across digital and print channels. Energetic, proactive, and adaptable, with a strong work ethic and talent for building positive relationships with clients, agencies, and internal teams.
Overview
9
9
years of professional experience
Work History
Sales Agent
Estructuras Y Diseños Digitales
04.2025 - Current
- Prepared detailed quotations and pricing proposals for clients, ensuring accuracy and alignment with their advertising and signage material needs.
- Managed the full sales cycle — from client inquiry and order confirmation to final product delivery and payment collection.
- Provided consistent follow-up and customer support to maintain strong client relationships and ensure timely project completion.
- Collaborated with production and logistics teams to guarantee product quality and on-time delivery.
- Contributed to achieving sales targets by identifying customer needs and offering tailored material solutions.
Customer Service Sales Agent
Teleperformance
08.2024 - 04.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure accurate data management.
- Assisted in upselling products and services, contributing to overall sales goals.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to changes in product offerings and promotional campaigns, ensuring up-to-date knowledge for customers.
- Implemented feedback mechanisms to gather insights on customer preferences and improve service quality.
Advertising and Promotion Officer
Banco Atlántida
01.2020 - 06.2024
- I coordinated the entire management of promotional sweepstakes prizes, from contacting winners and signing contracts to validating and finally depositing the prize into a bank account, creating reports of this promotion.
- I supervised the distribution and delivery of advertising material nationwide, including promotional items, print and digital advertising for all the bank's agencies.
- I ensured compliance with brand guidelines and delivery times in all advertising campaigns.
- I provided logistical and communication support at corporate events, managing media attendance and the delivery of approved official communications.
- I collaborated with advertising agencies and internal teams to ensure the effective execution of nationwide campaigns and promotional activities.
Junior PR Executive
Ogilvy
08.2017 - 05.2018
- Support the planning, coordination, and execution of communication and public relations strategies aligned with the company's objectives.
- Draft and distribute press releases, informational notes, and approved corporate content for internal media and channels.
- Maintain constant communication with the media, suppliers, and strategic partners to strengthen the brand image.
- Provide support in organizing events, press conferences, product launches, and institutional activities.
- Prepare media coverage reports and monitor the brand's presence in traditional and digital media.
- Manage and update databases of press contacts, influencers, and collaborators.
- Collaborate with the marketing team to coordinate integrated campaigns and ensure consistency in brand messaging.
- Support communication crisis management and the preparation of official messages under the supervision of senior management.
Internship PR Executive
CommunicArte
02.2017 - 06.2017
- I supported the Public Relations team in planning and executing internal and external communication strategies.
- I collaborated in writing and sending press releases, informational notes, and institutional content.
- I assisted in organizing corporate events, conferences, and promotional activities.
- I maintained contact with the media and contributed to updating press and influencer databases.
- I participated in media monitoring and the preparation of media coverage reports.
Education
M.D. - Digital Marketing
Universidad Tecnológica De Honduras
Tegucigalpa02-2026
Marketing Degree - Marketing
Universidad Católica De Honduras
Tegucigalpa03-2018
High School Diploma -
The Mayan School
Tegucigalpa05-2013
Skills
- Enthusiastic workplace collaborator
- Committed to achieving objectives
- Dynamic problem solver
- Willingness to take on challenges with a positive attitude
- Proactive response capability
Additional Information
- Passionate about photography and dance, with a creative eye that enhances visual storytelling and content creation.
- Committed to continuous learning, holding certifications in After Effects, photography, and digital editing.
- Enthusiastic about applying creative and technical skills to support marketing, advertising, and public relations initiatives.
- Always eager to explore new tools and knowledge to improve professional performance and contribute fresh ideas to projects.
Languages
English
Full Professional
Timeline
Sales Agent
Estructuras Y Diseños Digitales
04.2025 - Current
Customer Service Sales Agent
Teleperformance
08.2024 - 04.2025
Advertising and Promotion Officer
Banco Atlántida
01.2020 - 06.2024
Junior PR Executive
Ogilvy
08.2017 - 05.2018
Internship PR Executive
CommunicArte
02.2017 - 06.2017
M.D. - Digital Marketing
Universidad Tecnológica De Honduras
Marketing Degree - Marketing
Universidad Católica De Honduras
High School Diploma -
The Mayan School