Alejandra Morales
Psychologist
Tegucigalpa,
Summary
Experienced professional with a strong background in customer service, executive support, and operations. Skilled in managing digital platforms, coordinating schedules, and handling administrative tasks with efficiency. Known for strong organizational skills, problem-solving abilities, and adaptability in fast-paced environments. Adept at collaborating with international teams and ensuring smooth day-to-day operations.
Overview
7
7
years of professional experience
2
2
Languages
Work History
SIBTF Facilitator
Ghitterman, Ghitterman & Feld
08.2024 - Current
- Assist injured workers in obtaining a Subsequent Benefits Trust Fund (SIBTF) compensation.
- Guide clients through the eligibility and application process, ensuring compliance with legal requirements.
- Collaborate with attorneys, claims adjusters, and medical professionals to streamline case approvals.
- Maintain accurate documentation and track case progress to ensure timely resolution.
Executive Assistant
Legal Soft
03.2024 - 07.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Executive Assistant and Sales Associate
The Virtual Assistants Co.
03.2022 - 01.2024
- Orchestrated seamless scheduling, ensuring appointments were set at optimal times for both potential clients and sales representatives
- Provided proactive administrative support, including email management, document preparation, and task coordination, to facilitate efficient workflow and decision-making processes
- Successfully closed sales directly through social media platforms, showcasing the ability to adapt to modern sales channels
Partner Support Consultant
Zillow – 24/7 Intouch
10.2017 - 01.2022
- Assisted real estate professionals in the resolution of advertisement clearance for properties listed on Zillow
- Provided technical support for website-related inquiries, ensuring a seamless experience for users navigating the platform
Education
Bachelor's Degree - Psychology
Universidad Nacional Autónoma De Honduras
Tegucigalpa, HondurasHigh School Diploma -
Universidad Nacional Autónoma De Honduras
Tegucigalpa, HondurasCertificate - Project Management
Coursera
Remote 05.2001 -
Skills
- Management of Digital Platforms and Tools
- Effective Problem-Solving
- Quick learner
- Strong Organization
- Team Collaboration
- Strategic planning
Extra-Curricular Activities
Brief Solution-Focused Counseling, La Universidad Nacional Autónoma de México
Technical Skills
Click Up, Zendesk, Salesforce, Monday, Hubspot, Slack, Gmail, Google documents, Zoom, NitroSign, Litify
Timeline
SIBTF Facilitator
Ghitterman, Ghitterman & Feld
08.2024 - Current
Executive Assistant
Legal Soft
03.2024 - 07.2024
Executive Assistant and Sales Associate
The Virtual Assistants Co.
03.2022 - 01.2024
Partner Support Consultant
Zillow – 24/7 Intouch
10.2017 - 01.2022
Certificate - Project Management
Coursera
05.2001 -
Bachelor's Degree - Psychology
Universidad Nacional Autónoma De Honduras
High School Diploma -
Universidad Nacional Autónoma De Honduras
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