Agnes Weisz
Roatan
Summary
Hardworking professional with strong leadership abilities, committed to develop operations with independent, knowledgeable teams. Plan and direct staffing, training and performance evaluation to develop and drive sales, increase revenues and profitability. Personally responsible for closing 1.5 million a year, what is 1/5 th of the operations revenue. Strong customer-service dedication with focus on building strong relationship to develop loyal customers, promptly addresses their questions and concerns to build overall satisfaction. Implements groundbreaking new strategies to increase and maximize customer loyalty. 5 successive years of receiving "TripAdvisor Certificate of Excellence" what earned us the "TripAdvisor hall of fame".
Overview
16
16
years of professional experience
Work History
Store Manager
Diamonds International
10.2018 - 06.2024
- Manage the schedule for over 50 employees between our multiple locations to ensure the outstanding shopper experience
- Established and maintained customer relationships to generate more business, expand brand loyalty and reduce refunds
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
- Oversee the day-to-day operation, negotiate with high profile customer, offer, explain an apply our in-house credit line if needed
- Embodied company mission and values through honesty, integrity and high-quality performance, maintained knowledge of current and future promotions to inform customer purchasing decisions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Diamonds International
10.2012 - 10.2018
Restaurant Supervisor
Carnival Cruise Line
06.2008 - 05.2012
- Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction
- Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores and staff or service concerns
- Inspected kitchen and dining areas to verify sanitation compliance and delivered safe, healthy and friendly work environment
- Met with guests informally during meals or upon departure to obtain feedback on food and beverage quality, service levels and overall satisfaction
- Resolved guest complaints promptly and professionally and addressed staff conflicts and performance issues constructively
- Coached team members in customer service, food preparation and kitchen safety
Education
BBA - Economics
Budapest University of Technology and Economics
05.2012
Skills
- PROBLEM SOLVING
- STRONG NEGOTIATION SKILLS
- CUSTOMER SERVICE MANAGEMENT
- EMPLOYEE TRAINING
- STORE OPERATIONS OVERSIGHT
- Personnel development
- TIME MANAGEMENT
- Promotional planning
- Hourly shift management
- Maximizing profitability
Timeline
Store Manager
Diamonds International
10.2018 - 06.2024
Sales Associate
Diamonds International
10.2012 - 10.2018
Restaurant Supervisor
Carnival Cruise Line
06.2008 - 05.2012
BBA - Economics
Budapest University of Technology and Economics
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