Abner Hernandez
Customer Service Agent
Tegucigalpa,FM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Minted
Tegucigalpa, Honduras
10.2023 - 02.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Customer Service Representative
ATT
Tegucigalpa, Honduras
09.2021 - 09.2023
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Customer Service Representative
Xfinity Mobile
Tegucigalpa, Honduras
01.2021 - 08.2021
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science -
Gran Comision School
Tegucigalpa, Honduras 05.2001 -
Skills
Account updating
Data Entry
Appointment Scheduling
Report Generation
Product Knowledge
Scheduling
Information Security
Customer Support
Call Management
Call flow maximization
Timeline
Customer Service Representative
Minted
10.2023 - 02.2024
Customer Service Representative
ATT
09.2021 - 09.2023
Customer Service Representative
Xfinity Mobile
01.2021 - 08.2021
Bachelor of Science -
Gran Comision School
05.2001 -