Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Hi, I’m

Liliam Suyapa Aguilar Acosta

Call Center Expertise
El Progreso,YR
Liliam Suyapa Aguilar Acosta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Dynamic Dispatch Manager with [7] years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience
14
years of post-secondary education
2
Languages

Work History

Double L Transport Llc , Dewes, DE USA

Dispatch Manager
2020.07 - Current (4 years & 2 months)

Job overview

  • Evaluated current operational processes to help develop, implement and improve practices.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Utilized customer feedback to improve customer service.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Keep active communication with drivers and truck brokers in order to ensure product pick up and delivery of loading product.
  • Serve the drivers as needed even afterhours when deliveries require assistance as lumper fees and communicating delays/issues with loads.
  • In special cases represent the Owners Operators when there are insurance liabilities.
  • Translate from English to Spanish or viceversa when there are language barriers between the Trucking Company Owners and Transportation Brokers.

Km2 Solutions , San Pedro Sula Honduras

Supervisor of Operations
2018.08 - 2022.02 (3 years & 6 months)

Job overview

  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Km2 Solutions , San Pedro Sula Honduras

QA Analyst
2016.08 - 2018.08 (2 years)

Job overview

  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.

Km2 Solutions , San Pedro Sula , Honduras

Sales Representative
2013.09 - 2016.08 (2 years & 11 months)

Job overview

  • Developed and delivered engaging sales presentations to convey product benefits.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Espana Jesus Milla Selva , Tegucigalpa Distrito Central Honduras

High School Diploma
2003.01 - 2005.11 (2 years & 10 months)

UNAH , San Pedro Sula

GED
2010.01 - Current (14 years & 8 months)

University Overview

  • Continuing education in [Foreign Language]

Skills

Employee Time Recordsundefined

Languages

English
Upper intermediate (B2)

Software

RingCentral Admin

Microsoft Suite

Multiple Truckload boards Expert

Management for several Financial Services platforms

Adobe

Time Management Software Reporting

Call Tools

Avaya

Cisco

Xero Billing System

Timeline

Dispatch Manager

Double L Transport Llc
2020.07 - Current (4 years & 2 months)

Supervisor of Operations

Km2 Solutions
2018.08 - 2022.02 (3 years & 6 months)

QA Analyst

Km2 Solutions
2016.08 - 2018.08 (2 years)

Sales Representative

Km2 Solutions
2013.09 - 2016.08 (2 years & 11 months)

UNAH

GED
2010.01 - Current (14 years & 8 months)

Espana Jesus Milla Selva

High School Diploma
2003.01 - 2005.11 (2 years & 10 months)
Liliam Suyapa Aguilar AcostaCall Center Expertise